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Frequently asked questions

How will I be billed?
Invoices are emailed at the start of each month for completed jobs. Payments can be made via check or credit card. To update your billing preferences, visit SyncUploader → Account Preferences.
How long will does it take to recive my time coded transcript?
Each disposition varies, so we cannot guarantee an exact timeframe. However, all jobs will be completed before the requested turnaround time. The processing time depends on the length of the media and the quality of the audio.
Can I send in my video for synchronization if it has not been encoded?
Short answer: No, your media must be converted to .mpg or .mp4 before synchronization.

To ensure compatibility, you’ll need to convert your media to a format supported by your trial presentation software and operating system.

As of 2019, some trial presentation applications prefer constant bitrate MPEG-1, while others work best with MPEG-4 (.mp4) files. Synchron supports synchronization to both formats, among many others.
Do I need to stay connected to the internet while my files are being synchronized?
No, once your transcript and media files have been uploaded to Synchron, you can close the SyncUploader. You will receive an email notification when the synchronization is complete. At that point, you can reconnect and download your finished file(s).
What file formats may I request?
Synchron Delivers Synchronized transcripts in the following formast for the following programs:
Synchron Synchronizer: .XML
SanctionII: .MDB
LiveNote: .PTF/.VID
RealLegal (Binder, Publisher): .XML
TrialDirector: .TXT
Windows Media Player (and others): SAMI / .SMI
Plain Text – Universal ASCII: .TXT
Flash Media – .XML
YouTube Captions (and others): .SRT
…and others…
If you have a special request you don’t see here, let us know.

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Download

Effortless Video & Transcript Playback for Trials

Synchronizer is available as a free download for both Windows and Mac OS X platforms. Experience the precision of word-level timestamps and the convenience of an intuitive interface that outperforms other free players.

Synchronizer

Intgergrates with SyncUploader for a smooth workflow.
Free & Easy Download
Seamless setup
Effortless Clip Creation
Download for Windows
Download for Mac
Please read and agree to the terms set forth in the Synchron License Agreement before downloading this software.
Note: you will need to Create account before being able to login to SyncUploader.