FAQs

• How will I be billed?

  Invoices are sent out via e-mail at the start of each month for jobs completed since the last invoice.  Payment can be made by check or credit card.  You can update your billing preference in SyncUploader Options menu, Account Preferences.

   

   

• Scrolling Captions With Windows Media Player

  How do I get scrolling text to display with playback in Windows Media Player?

  For each media file you have, you’ll also have a SMI file (pronounced “Sammi”)  which allows synchronized transcript playback as subtitles.

  To enable subtitles within Windows Media Player requires two steps (Windows Media Player 10 and later):

  1.) Select “On if Available” from the Play>Captions and Subtitles menu
  2.) Select “Show Local Captions When Present” from the Tools>Options>Security tab.

  Note: the SMI file must have the same filename as the video file and be in the same directory as the video file.